Privacy Policy

Who controls your information

CWS Land is responsible for StoryWeaver's handling of personal information. For privacy, access, correction, deletion, objection, or account questions, contact StoryWeaver support at support [at] story-book.app.

Information we collect and how

We collect parent account and contact information when an account is created; child profile basics such as name, age band, and preferences when a parent creates a profile; story ideas, drawings, or other uploads when a parent asks us to create a story; generated story content and media; account and subscription identifiers; purchase and entitlement status; listening activity such as favourites, reactions, downloads, quota use, history, and progress; operational diagnostics from use of the service; and information a parent chooses to include in a support request.

How we use it

We use this information to authenticate parents, provide age-appropriate family story playback, personalise discovery, generate and moderate custom stories, sync profiles and progress, validate and restore purchases, enforce service limits, prevent fraud and abuse, secure and improve reliability, troubleshoot issues, and respond to support requests. We do not sell personal information, show third-party advertising, or use this information to track people across other companies' apps or websites.

Children and families

A parent-managed account controls child profiles and purchases. We use a child's age band only to provide age-appropriate content and privacy-protective defaults. We do not allow children to create independent accounts, sell children's personal information, or use children's data for advertising. Parents can review profiles and request deletion from Parent Zone or by contacting support.

Service providers and sharing

We share only the information needed to provide a selected feature. Apple provides sign-in and App Store subscriptions; OpenAI supports story generation, including manuscripts, moderation, embeddings, and artwork; Anthropic supports optional manuscript generation through Claude Fable 5; ElevenLabs provides narration; Stripe processes web billing where offered; and Amazon processes Alexa requests and account linking when enabled. Our hosting, database, object-storage, and observability systems process data on our behalf. Providers must protect the information and may not use it for their own advertising.

When Claude Fable 5 is selected, Anthropic receives only the resolved manuscript prompt and generation instructions needed to produce the story. StoryWeaver does not send the raw drawing file, account tokens, StoryWeaver account or database IDs, or unrelated profile data. Anthropic retains this API processing for 30 days for required safety monitoring.

These providers may process information in the United Kingdom, European Economic Area, or other countries, including the United States. We use contractual and other appropriate safeguards for international transfers. We may also disclose information when required by law, to protect a person, or to investigate fraud or abuse.

Retention and deletion

Account, child profile, family content, and listening data are retained while the account is active unless a parent deletes content sooner. Support cases are normally retained for up to 24 months after closure, and routine diagnostics for 30 days. Purchase or dispute records may be retained longer when required for tax, accounting, fraud prevention, or legal claims.

In-app account deletion removes the StoryWeaver account, profiles, progress, favourites, generated family stories, private uploads, and private media. A pseudonymous deletion status record may be retained for up to 90 days so an interrupted deletion can finish and be evidenced. Production launch is conditional on encrypted off-site backup retention and a tested restore process that prevents deleted data from being reopened; the applicable backup window will be stated here once that control is active. Apple subscriptions must be cancelled separately through Apple's subscription settings.

Your choices and rights

Parents can change child profiles, manage Apple subscriptions, restore purchases, delete the account, or ask us for a copy or correction of personal information. Depending on location, a parent may also object to or restrict processing, withdraw consent where consent is used, or complain to the relevant data-protection authority. Withdrawing consent does not affect processing that was lawful before withdrawal.

Security and changes

We use access controls, encryption in transit, and restricted production access to protect information. Public launch also requires working monitoring, human alert delivery, and tested backup, restore, and deletion procedures. No system is completely secure. We will update this policy when our data practices materially change and will show a new effective date; where appropriate, we will also notify parents in the service.

Contact

For privacy or account questions, email StoryWeaver support at support [at] story-book.app.