Support
Need the iPhone app, purchase help, or account support for StoryWeaver on iOS or Alexa? Start here so the request goes to the right place.
Get StoryWeaver
Download StoryWeaver from its official App Store listing. If you already have a parent account, use the Parent Portal or Sign in links. For purchase questions or restore help, email StoryWeaver support at support [at] story-book.app.
Expected response
Include your issue type in the subject line. Most family account and playback requests should receive a reply within 2 business days.
Billing and subscriptions
The free preview includes 3 story listens each month. Premium unlocks the full listening library, offline downloads, and a monthly custom-story allowance shown in the service.
Restore purchases from Parent Zone in the iOS app. Subscriptions renew through Apple, and App Store subscription management handles renewal, cancellation, refunds, and payment method updates.
Playback and library help
For missing audio, buffering, downloads, favorites, or library problems, include the story title, whether you were on Wi-Fi or mobile data, the approximate time of the issue, and whether the story worked before.
Alexa setup
If Alexa cannot find StoryWeaver or account linking fails, include the Alexa device model, the Amazon account region, and the phrase you used to start playback.
App version and device details
Include the iPhone model, iOS version, StoryWeaver app version, and screenshots of any error message. These details help support distinguish account issues from device or network issues.
Account and privacy requests
Account deletion is handled from the iOS app's Parent Zone. Use the same support address for child profile, family data, subscription, restore purchases, or privacy questions.